Signing up for your personal mail forwarding service is easy and simple. All you need to do is visit our mail forwarding page where you would be asked to choose your current location and other relevant details.

It takes approximately 24-48 hours for us to review your sign up process, set up your account and send you the paid invoice and confirmation via email. After that, you can start using your new mail forwarding address.

Alternatively, you can contact us via phone or email at sales@firstcallvirtualoffice.com to sign up your mail forwarding service.

Your address will be
" your company name " followed by the full business address.

Yes, When setting up the account you will be asked for the Company Name, Trading Name, Names of Directors in which any letters or packages received under the confirmed names will be identified and sent to you.

Once we receive the mail, it is sorted and forwarded the same day.

Worldwide destinations require an extra few days.

Once we receive the package, it is sorted and forwarded the same day.

Worldwide destinations require an extra few days.

It is important that you inform and promote the address including your company name to ensure the senders will send the letter or package correctly for example:

" your company name "
full business address

If we receive any items without the name of your company, trading name or other which are mentioned on your account these items will be returned to sender as we would not be able to allocate it to your account.

Depending on your selected business address chosen.

If allowed you can definitely collect your own package. However, make sure to send us an email at info@firstcallvirtualoffice.com informing us when you would like to collect.

Do not forget to bring your ID upon arrival.

We reserve the right to classify any parcel as medium or large once it cannot fit through the letterbox and is larger than A5 in size. The costs of forwarding parcels like these are calculated by us and sent to you via email - with a link to make the payment needed online directly via your account. Once your payment is covered, we immediately proceed with forwarding your package.

The universal cost for forwarding a parcel as special delivery starts from £7.45 (and changes) depending on your current location, its exact weight and size. We calculate the entire cost and send it to you on your email with a link to the payment.

Yes, If you want to update the address your mail is being forwarded to, please send us an email to info@firstcallvirtualoffice.com with your new address.

Note that there is a small one-off admin update fee for this update.

We charge a one-off fee of £5 per item to every account before sending the parcel to it. If your account is set to 'Post when arrives', the cost of forwarding your parcel will be calculated by us and sent to you via email. Once your payment is sent and received on our end, we will forward your parcel.

Please note that our storage space within our offices is still limited, and have this in mind when collecting your parcel. If in any case your parcel is not collected within 5 working days (including the day of receipt), we charge an additional £5.00 per week per item that commences on the sixth day of keeping your parcel at our office.

Parcels that are collected within 5 working days do not incur any storage fees besides the standard £2.50 handling charge that applies to all parcels.

We reserve the right to not accept items that weigh more than 10 kilograms or with dimensions greater than 60cmx60cm. This is because of the fact that we are a mail-forwarding service and unfortunately don't have spacious storage facilities to house large parcels for all of our clients.

To track your payments for any storage fees or ongoing shipments, you need to log to your account and click Outstanding Payments>My Payments. Here, you will once again see our guideline of all the mail forwarding charges.

At First Call, we offer both mail forwarding as a Registered Office and Virtual Office services. But what is the difference between these two?

Virtual Office Mail Forwarding: Here, you get to use our London address as your business mailing address and receive letters from your bank, other institutions, clients or customers, just like using it as marketing or advertising it for your company.

What is not included is the used of our London address as your company's officially registered office. Therefore, if you need a registered office in our London location, make sure to choose the Registered Office Mail Forwarding solutions.

Registered Office Mail Forwarding: This service lets you use our London address as your company's official office address to receive the official mail.

What is not included here is the use of your address for marketing or advertising purposes for you company. For that, you should either consider using an alternative address or choose both the Registered and Virtual Office mail forwarding plans.

Registering a business in the United Kingdom is a simple process of going online to HMRC click this link to open an account.

Unfortunately, The Director of the company must contact the Companies House and HRMC to update them with the new Registered Office Address.