Your account will be active 24 to 48 hours after you provide your ID and all the other relevant documents. In most of the cases, we activate accounts within 1 working day, so that you get the confirmation email and can start using your new mail forwarding address straight away.

Our Mail Forwarding Service requires you to send scanned copies of our ID documents so that we can verify them. If you haven’t done that yet, please send your ID and address proof as soon as possible, since they must be received within 1 month from the date you set up your mail forwarding service.

Your mail forwarding address remains inactive until we receive these documents and have our customer service team confirm them. If there is any mail sent to your address during this period, unfortunately, it will be returned to the sender.

Unfortunately, they must be separately sent so that they count as just the proof of ID. For the proof of address, you must supply other documents such as a bank statement, electricity or water bill etc.

On behalf of the legal controls under the London Local Authorities Act 2007, we are required to keep records of all clients who use virtual offices and mail forwarding services and a copy of their identification and proof of address accordingly.

If you are providing copies of your identification and proof of address, the documents need to be certified and signed by someone else (counter signatories) so that their authenticity is proven. Counter signatories must work in (or be retired from) a recognized profession, such as someone of good standing in their community.

Every bit of information that you provide to us is kept in the strictest of confidence. You can rest assured that your privacy is guaranteed with our service and that we won’t do anything to compromise your details or give them to any third party.

However, we are legally obliged to provide your information to official bodies such as Courts and the Police if we are asked or required to, by the law.

All documents sent by our non-UK or non-EU clients need to be in English and notarised by a Public Notary. Also, they need to be accompanied by the relevant official stamp which can be only be found at a Public Notary.

For more information on Public Notaries and where to find them, click here.