Out of Hours Telephone Answering Service

Out of Hours Telephone Answering Service  – Most telephone answering service providers offer their services during working hours only, maybe 9 am to 5 pm, 10 am to 6 pm etc.  Now you might think this is sufficient and meets your requirements.

We at FirstCall – We Add Value offer both the usual working hours and 24/7 service.

 

Is 24/7 necessary? 

We know from experience that a lot of callers will try to make contact at a time suitable to them which may be in the late hours of the evening during Out of Hours Telephone Answering Service is the perfect solution If they are not able to reach you, this missed call may not come again.

This is true for Uk callers and definitely with overseas callers. Once they see the 24/7 option, they will be encouraged to call straight away and not hesitate to calculate what is the time in the Uk if appropriate to call or not.

 

How do our operators know what to do with the call?

Whenever you receive a call on your allocated number, a screen pops up in front of our operators, clearly showing them the guideline under your requirements. You can make changes to it as well.

 

Can I pick my own virtual number of choice?

Absolutely. We will offer you a range of local or a non-geographical number to choose from.

 

Want to hear some Live Telephone Answering Sample Recordings?

Click the image above to be re-directed to our Call Handling page in which you can hear how the operators answer calls based upon a custom call script.

FirstCall – We Add Value offer you both packages and allows you to start with office hours and change to 24/7 or vice versa.

For more details feel free to contact us via LIVE Chat, Phone, Contact form for assistance.